Mudflows in Chile: preparedness, alerts and response
Recent mudflows and floods in Chile, together with the cases of Nepal and Spain, offer lessons for preparing evacuation…
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VIPER is one of the leading emergency management platforms in Latin America. We believe critical incidents should not be faced with improvisation, but with preparation and technology. For over a decade, we have digitized the processes of fire departments, ambulance services, public safety agencies, industrial companies, and public and private organizations, transforming the way teams respond to crises.
Our purpose is to PROTECT WHAT MATTERS: LIVES, INFRASTRUCTURE, AND OPERATIONAL CONTINUITY with precise and timely information.
Our clients confirm the value of a clearer, faster and better coordinated emergency operation.
VIPER has made it easier to manage the incidents the Chillán Fire Department responds to, giving us real-time information on resources such as location, unit crews and stations, which supports decision-making. It has also let us produce clear, easy-to-access statistics for data analysis.
Chillán Fire Department
Everything used to run on printouts and paper. We had to enter the emergency details on a computer and then print them to dispatch a unit. With VIPER it's done right when the call comes in, so the unit is dispatched instantly.
Municipality of Pudahuel
Every time an alarm is handled, each firefighter gets a notification on their phone with the location and description of the emergency; if it's a fire, it shows the nearby hydrants, which has made the job much easier.
Antofagasta Fire Department
Dispatch used to wait for the assigned company to confirm it had enough crew; if not, a new dispatch had to be issued and we waited again. With VIPER that information is live: the dispatch center knows exactly how many firefighters each company has, and a company without crew isn't dispatched, even if it's the closest.
Concepción Fire Department
This system is revolutionizing emergency dispatch and how firefighters are alerted.
Ñuñoa Fire Department
Since we started using VIPER MASS we have an excellent tool to respond to emergencies efficiently, quickly and effectively. Communication is essential for us, and VIPER MASS delivers it.
Drone SAR Chile
